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Consumer Protection

Your holiday and money are protected with McKinlay Kidd

McKinlay Kidd is a fully bonded tour operator, complying with the strict Package Travel Regulations. This means customers’ advance payments are fully guaranteed in the unlikely event of the company’s financial failure.

In addition, McKinlay Kidd offers its own guarantee to refund its service charge if customers are not completely satisfied.

Protected by Total Payment Protection (topp) Policy

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:

• non-flight inclusive packages commencing and returning to the UK
• the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered on this website (subject to the terms of the insurance policy),

for:
• a refund of such prepayments if customers have not yet travelled, or
• making arrangements to enable the holiday to continue if customers have already travelled
• repatriation of customers to the UK or their home country as may be applicable

Customers’ prepayments are protected by a topp policy.
In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.

This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox) registered number 00070234.  t&g and Hiscox are authorised by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849)

ATOL protection for flight-inclusive holidays.

All the flights and flight-inclusive holidays on this website  are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

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