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Consumer Protection

Your holiday and money are fully protected with McKinlay Kidd.

McKinlay Kidd is a fully bonded tour operator, complying with the strict Package Travel Regulations. This means customers’ advance payments are fully guaranteed in the unlikely event of the company’s financial failure.

In addition, McKinlay Kidd offers its own guarantee to refund its service charge if customers are not completely satisfied.

Protected by Association of Bonded Travel Organisers Trust Limited (ABTOT) policy

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under ABTOT Combined and The Package Travel and Linked Travel Arrangements Regulations 2018 for McKinlay Kidd, ABTOT Number 5416, ATOL number 9481, and in the event of their insolvency, protection is provided for the following:

  1. non-flight packages;
  2. flight inclusive packages that commence outside of the EEA, which are sold to customers outside of the EEA; and
  3. flight inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under ABTOT Combined.

ABTOT Combined cover provides for a refund in the event you have not yet travelled or repatriation if you are on holiday.    Please note that bookings made by customers outside the EEA are only protected by ABTOT when purchased directly with McKinlay Kidd.

In the unlikely event that you require assistance whilst on holiday due to our financial failure, please call the ABTOT 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

ATOL protection for flight-inclusive holidays.

All the flights and flight inclusive holidays on this website are financially protected either by ABTOT Combined or the ATOL scheme.  When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate.  Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.  Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

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Sat: 9.30-16.30

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