Join our Team
McKinlay Kidd is always on the look out for keen, committed and talented people to join our team.
McKinlay Kidd, Telegraph Travel Awards Specialist Tour Operator of the Year 2017, and AITO Tour Operator of the Year 2016, is an award-winning specialist travel business, based in central Glasgow. Established since 2003, we offer special-experience and tailor-made holidays throughout Scotland, Ireland, England & Wales to discerning clients from the UK and overseas.
We pride ourselves on personal service, with a strong focus on customer satisfaction.
The company is ambitious to continue to grow in the coming years, offering plenty of opportunity to develop your skills and knowledge and take on more responsibility within a friendly and supportive team.
Currently recruiting for: Tour Leader, Scotland
The successful candidate will manage and guide small group tours across Scotland during the 2019 summer season. Tours last between five and seven days at a time and will include a maximum of 15 passengers per tour. No driving experience is required as the group will travel predominantly by train with additional tours/ transfers by mini-coach with driver.
This is a contract position, commencing in April/ May, through to late October 2019. Around half the contract period will be spent leading tours, and could be supplemented by assisting with sales, operations and future tour development in our central Glasgow office if desirable. It is possible that the role could evolve into a permanent position for the right person, combining tour leading with tour product management.
Full training in the detail of the tours will be provided and the McKinlay Kidd team will support with 24/7 office back-up.
Annual Salary: £20k-£30k pro rata, depending on experience, plus expenses while on tours.
Applications from experienced freelance tour guides/ managers to work on ad hoc tours may also be considered. In such an application, please clearly advise your expected day rate, availability and specific areas of knowledge/ expertise.
• Welcome members of each tour group and build rapport from the outset.
• Lead and guide a variety of tours travelling by train and by mini-coach, visiting destinations including The Highlands, Speyside, Skye, Far North, Orkney, Inverness, Edinburgh and Glasgow.
• Proactively attend to individual customer needs throughout the tour, accommodating these as far as possible within the group schedule.
• Ensure the tour operates as described.
• Demonstrate local knowledge and expertise when guiding throughout the tour.
• Liaise with accommodation, transport and excursion providers throughout the tour to ensure that all runs smoothly and to time.
• Deal as far as possible on the spot with any issues arising – such as train delays/ cancellations.
• Represent the McKinlay Kidd brand and company values throughout.
• In between tours, if desirable, provide office-based support on the sales, operation and development of tours and other products.
Skills / Knowledge/ Experience
• Pleasant, friendly manner with excellent people and verbal communication skills.
• Able to get on well with people of all ages, nationalities, beliefs and backgrounds.
• Excellent planning and organisational skills.
• Excellent grasp of the geography of Scotland.
• Thirst for knowledge about history and culture and sharing this with others.
• Passionate about bringing stories to life in a memorable fashion.
• Patient and tactful in solving problems and avoiding conflict.
• Energetic, enthusiastic and flexible in order to cope with different people’s needs and demands over long, often irregular, working hours during tours.
• Possess a good level of fitness in order to fulfil the physical demands of the role.
• Capable of making decisions quickly and adapting arrangements if required.
• Able to work well under pressure and cope with emergencies and the unexpected.
• Self-reliant, honest and trustworthy, with a strong commitment to customer service and satisfaction.
• Health and safety awareness.
• Knowledge of and enthusiasm for train travel.
• Knowledge of the whisky-making process and the sector’s brands, myths and legends.
• Some experience of guiding within Scotland or other front-line tourism sector experience.
• Familiar with international working / experience of and respect for different cultures.
• First aid qualification.
How to apply for the role of Tour Leader
Please submit your CV plus a one page covering letter describing why you are interested in a tour leader role with McKinlay Kidd and describing your favourite place in Scotland. Email: firstname.lastname@example.org.
We are always on the look-out for reliable, calm and professional people to join our dedicated team, whether full or part-time.
Ideal candidates have natural sales skills, a strong customer service focus, excellent attention to detail in both literacy and numeracy, and relish the challenge of working in a fast-paced environment. You will be a skilled communicator, computer literate and have good knowledge of the geography of Scotland and ideally England, Wales and Ireland. While experience in the travel or hotel industry might be beneficial, we welcome applicants with other backgrounds too, including from recent graduates.
We look for people with the right attitude rather than substantial work experience. We may be able to accommodate flexible working hours, depending on the role.
How to apply speculatively
In writing to the Founder and Director, Robert Kidd, including full CV, the type of role you are seeking and salary expectations. Please include a letter/email describing your favourite places in Scotland, Ireland and/or England:
McKinlay Kidd Ltd
6/1 The Hatrack
144 St Vincent Street
Tel: 0141 260 9260
Holidays made differently in Scotland, Ireland, England & Wales
Speak to Us
Office Hours (UK time) Mon-Fri: 9.00-18.30
- UK 0141 260 9260
- USA & Canada (toll-free) 1 866 922 8538
- Australia (toll-free) 1 800 760 824
- Other Countries +44 141 260 9260
- Email hello at mckinlaykidd dot com