Join our Team
Do you share our passion for tailor-made travel throughout Scotland, Ireland, England & Wales? Read on for fantastic opportunities to join our team.
McKinlay Kidd is a multiple award-winning domestic travel business. Established for nearly 20 years, we offer special-experience and tailor-made holidays throughout Scotland, Ireland, England & Wales, from road trips to small group rail tours. We have always had a strong track record in delivering fantastic trips for domestic holidaymakers, so experienced a busy 2021 season. As inbound international customers return, the outlook for future growth is strong.
We pride ourselves on personal service, with a strong focus on customer satisfaction. The company offers plenty of opportunity to develop your skills and knowledge within the travel industry and take on more responsibility within a friendly and supportive team.
We maintain a small office in a beautiful listed building in Glasgow City Centre where most of the team are based full-time.
Current Vacancy: Product & Contracts Executive for Scotland
We are seeking a Product & Contracts Executive covering Scotland to make a real difference at McKinlay Kidd, an ambitious and friendly company in the domestic/ inbound travel sector. This is a rarely available opportunity due to growth in the business.
McKinlay Kidd offer tailormade and experience-led holidays throughout Scotland, Ireland, England and Wales, from road trips to small group rail tours. We have grown significantly in recent years and the company is on a firm financial footing.
Our customers are predominantly older, well-educated and well-travelled couples from both the UK and overseas. They expect great service and authentic holiday experiences. Many of them return to us again and again. We pride ourselves on personal service and every member of our team actively contributes to the company’s success. McKinlay Kidd has won numerous awards over many years due to our high levels of customer satisfaction.
Travel or hospitality industry experience may be an advantage but is not essential. Similarly if the role appeals but you need more experience in one of the areas listed, do not let that prevent you from applying. We take overall attitude, commitment and passion for our business into account when recruiting.
The Product & Contracts Executive will be responsible for sourcing and contracting accommodation, transport, other travel services and locally-based experiences throughout Scotland and the islands.
Following a period of office-based induction, this will involve significant time travelling within Scotland, meeting potential and existing suppliers and business partners and negotiating agreements with individual businesses.
Accommodation ranges from four and five-star independent hotels to two-room B&Bs, so you will need to show discernment in identifying appropriate partners and flexibility in negotiating and building relationships.
When not on the road, you will use your time in the Glasgow office to document and detail agreements, following up in writing with suppliers and business partners. You will ensure that product information is accurately presented within McKinlay Kidd’s in-house systems and on the company’s website.
You will work with other members of the product and marketing team and the directors to ensure the range and design of McKinlay Kidd’s Scottish holidays continue to be industry-leading, responding to trends in the market and the needs of our customers.
You will be fully at ease representing McKinlay Kidd and reflecting the company’s values of honesty, innovation, professionalism and dedication.
You will relish sharing your knowledge, product information and details with colleagues based in the office and facilitating recce trips for their personal experience and development.
You will welcome the opportunity to join a small company, where decision-making is swift not restricted by corporate structures. Equally, you are prepared to roll up your sleeves and contribute across the business regardless of job title. You believe that a holiday in Scotland can be just as good as one abroad.
This is a permanent, full-time position, based in our office in central Glasgow but with significant time (up to 50% annually) spent on the road / travelling throughout Scotland. Some evening and weekend working may be required at peak times or when travelling as well as taking your turn to cover the 24/7 duty rota.
You will have overall responsibility for:
- Maintaining and building strong relationships with independent business partners and suppliers in Scotland based on mutual respect and professionalism.
- Taking the lead on raising and resolving any issues arising with suppliers and business partners that might impact our customer’s experience and satisfaction.
- Identifying and sourcing suitable new product for McKinlay Kidd throughout Scotland and negotiating new commercial agreements.
- Ensuring accurate administration of contractual agreements, making sure these are loaded and implemented properly on in-house systems and reflected in the McKinlay Kidd programme.
- Acting on client, supplier and internal feedback to make adjustments, changes and improvements to the Scotland holiday programme, pricing and presentation.
- Recommending opportunities for new Scotland-based itineraries.
Skills / Knowledge/ Experience:
- Excellent negotiating skills, balancing commercial needs with the importance of developing long-term open and honest relationships.
- Proactive and inquisitive about new opportunities and continuous improvement.
- Empathy with McKinlay Kidd’s audience and understanding of the type of product which will appeal to them.
- Ability to plan routes and journeys to manage time efficiently on the road and ensure appointments are met.
- Sensitivity in broaching difficult conversations and troubleshooting where required.
- Sound knowledge of the geography of Scotland and the islands.
- Excellent communicator (written and spoken) – fluent English.
- Strong numeracy and analytical skills.
- Strong commitment to customer service and satisfaction.
- A valid driving licence is essential for this role.
We operate an annual company-wide bonus and encourage and facilitate team members to visit and experience our destinations and product.
Starting Salary £27K-£35K, depending on experience plus company bonus and benefits
How to Apply
Apply via Indeed here: Product & Contracts Executive
The Role: Travel Sales Advisor at McKinlay Kidd
We are seeking reliable, calm and professional people to join our dedicated sales team on a full-time basis.
You believe that a holiday in the UK and Ireland can be just as good as one abroad. You are likely to have good knowledge of the geography of Scotland – and potentially England, Wales and Ireland.
We recruit primarily on attitude and aptitude. This role may suit a recent graduate or returner who is keen to learn and develop their skills in the travel industry.
Ideal candidates have natural sales skills, a strong customer service focus, excellent attention to detail in both literacy and numeracy, and relish the challenge of working as part of a passionate team. You will be a skilled communicator, computer literate and a fast learner.
The core team is based in our office in central Glasgow. We will consider remote-working for experienced candidates with specific destination knowledge – please specify this when you apply. We may be able to accommodate flexible working hours, depending on the role. Occasional evening and weekend working is likely to be required at peak times.
Starting salary up to £25K depending on experience plus company bonus and benefits.
How to Apply
Please email Zoe Davidson, General Manager, [email protected], explaining what attracts you to working for McKinlay Kidd and describing your favourite place in the UK or Ireland.
Whether you are looking for a starter role or you are an experienced travel professional and believe you could make a significant contribution to the company’s future growth, please get in touch speculatively by sending your CV and covering letter to Zoe Davidson, General Manager, [email protected].
McKinlay Kidd Ltd
6/1 The Hatrack
144 St Vincent Street
Tel: 0141 260 9260
Holidays made differently in Scotland, Ireland, England & Wales
Speak to us 0141 260 9260
UK office hours
- Mon-Fri: 8:30am – 6:00pm
- Sat: 10am – 3:30pm
- Sun: closed