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Join our Team

Do you share our passion for tailor-made travel throughout the UK & Ireland? Read on for fantastic opportunities to join our team.

 

 

The Place:

McKinlay Kidd is a award-winning domestic travel business. Established for 20 years, we offer special-experience and tailor-made holidays throughout Scotland, Ireland, England, Wales and the Channel Islands, from road trips to small group rail tours. We are based in an office in a landmark building in central Glasgow.

We pride ourselves on personal service, with a strong focus on customer satisfaction. Our customers come from the UK and abroad – they are well-travelled and discerning.

The company offers plenty of opportunity to develop your skills and knowledge within the travel industry and take on more responsibility within an entrepreneurial yet friendly and supportive team.

Senior Travel Sales Advisor

This is an excellent opportunity for a Senior Travel Sales Advisor to join our team. Hybrid or fully remote working is possible providing you have travel sales experience and excellent knowledge of the geography of the UK and Ireland.

McKinlay Kidd recently won “Best Specialist Tour Operator” at the prestigious Telegraph Travel Awards. We offer tailormade and experience-led holidays throughout Scotland, Ireland, England and Wales, from road trips to small group rail tours.

Our customers are predominantly older, well-educated and well-travelled couples from both the UK and overseas. They expect great service and authentic holiday experiences. Many of them return to us again and again.

We pride ourselves on personal service and every member of our team actively contributes to the company’s success. When it gets busy, we all muck-in, regardless of job title.

McKinlay Kidd has won numerous awards over many years due to our high levels of customer satisfaction.

The Role:

You will be responsible for responding to enquiries and converting them into tailor-made holidays. You will listen and respond to the customer’s needs then organise everything from accommodation to activities to travel in order to create a unique holiday experience, working in partnership with local businesses who share our commitment to quality and customer service.

  • You will have natural sales skills backed by a strong customer service focus.
  • You are fluent in English and demonstrate excellent attention to detail in both literacy and numeracy.
  • You will relish the challenge of working in a fast-paced yet supportive environment as part of a small team of around 20 people.
  • The ability to be a quick learner is necessary.
  • You will be a skilled communicator and computer literate.
  • You will have excellent knowledge of the geography of Scotland – and ideally also England, Wales and Ireland – and be passionate about encouraging visitors from home and overseas to explore beyond-the-beaten track.
  • You believe a holiday in the UK/ Ireland can be just as good as one abroad.
  • We recruit principally on attitude and aptitude. For this senior role we are seeking experience in a customer-facing role in travel or hospitality sales so that you can hit the ground running.

This is a full-time, permanent position, based on a 37.5 hour working week within our Mon to Sat office opening hours. Occasional overtime may be necessary at peak times. Once experienced, you will also take your turn to cover the 24/7 duty rota for customers on holiday. Our office base is in central Glasgow. For the right experienced candidate we can offer hybrid or fully remote working in this role.

We operate an annual company-wide bonus and encourage and facilitate team members to visit and experience our destinations and product. Benefits include company pension.

Experience: 3 years travel sales (required)

Work authorisation: United Kingdom (required)

Salary on offer – £27.5K to £30K per year

Application question: How would you rate your knowledge of the geography of the UK & Ireland?

Excellent / Good / Fair / Poor ?

 

Payments Administrator

The Role

As Payments Administrator reporting into the Operations Manager, your primary responsibilities will be providing a professional, efficient and timely payments service to our business partners. This role has scope for career progression within McKinlay Kidd. You will be actively involved and responsible for maintaining good relationships with our longstanding suppliers through accurate invoice handling, preparing weekly payment sheets, managing monthly statements, discrepancy troubleshooting, processing commission payments and getting actively involved in rates and margin analysis.

You must have the ability to forecast and manage weekly to monthly workloads and submit regular reports to the Managing Director and Accountant as required. You are expected to comply with industry regulatory standards at all times.

You need to demonstrate a natural flair with numbers, be highly customer service focused and a team player. You must be passionate about the travel and leisure industry and relish thriving within a busy environment.

You will welcome the opportunity to join a small company, where decision making is swift.

Equally, you’re prepared to roll up your sleeves and contribute across the business, regardless of job title. You believe that a holiday in the UK and Ireland can be just as good as the one abroad.

This is a permanent, full time position, based in our office in central Glasgow. Some evening and weekend working may be required at peak times as well as taking your turn to cover the 24/7 duty rota for customers on holiday.

We operate an annual company-wide performance- related bonus and encourage and facilitate team members to visit and experience our destinations and product. Benefits include a company pension.

Skills / Knowledge / Experience

  • At least one year’s experience in a hands-on payment administration role
  • Highly proficient numeracy and analytical skills
  • Excellent written and spoken communication skills, be articulate and tactful
  • Demonstrable experience with computer booking systems and software – proficiency in Excel is a pre-requisite
  • Ensuring data is securely and accurately managed in line with GDPR
  • Organised, able to multi-task, plan and prioritise work accordingly
  • Proactive, keen to learn and take responsibility, inquisitive about new opportunities and continuous improvement
  • Strong commitment to customer service
  • Sound knowledge of UK & Ireland geography

Job Type: Full-time

Work authorisation: United Kingdom (required)

Salary: Up to £25K per year depending on experience

General Applications

We are always on the look-out for reliable, calm and professional people to join our team on a full-time basis.

You believe that a holiday in the UK and Ireland can be just as good as one abroad. You are likely to have good knowledge of the geography of Scotland – and potentially England, Wales and Ireland.

We often recruit on attitude and aptitude rather than direct experience especially in sales, customer service and operational roles at a team level. You will be keen to learn and develop your skills in the travel industry.

Ideal candidates have natural sales skills, a strong customer service focus, excellent attention to detail in both literacy and numeracy, and relish the challenge of working as part of a passionate team. You will be a skilled communicator, computer literate and a fast learner.

The core team is based in our office in central Glasgow.  We will consider flexible remote working for certain roles, depending on skills and experience. Occasional evening and weekend working is likely to be required at peak times.

 

Speculative Applications

Whether you are looking for a starter role or you are an experienced travel professional and believe you could make a significant contribution to the company’s future growth, please get in touch speculatively by sending your CV and covering letter describing your favourite place in the UK/ Ireland to Zoe Davidson, Managing Director, [email protected].

 

McKinlay Kidd Ltd
6/1 The Hatrack
144 St Vincent Street
Glasgow
G2 5LQ

Tel: 0141 260 9260


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