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Join our Team

Do you share our passion for tailor-made travel throughout Scotland, Ireland, England & Wales? Read on for fantastic opportunities to join our team.

The Place:

McKinlay Kidd is a multiple award-winning domestic travel business. Established for nearly 20 years, we offer special-experience and tailor-made holidays throughout Scotland, Ireland, England & Wales, from road trips to small group rail tours. We have always had a strong track record in delivering fantastic trips for domestic holidaymakers, so experienced a busy 2021 season. We are looking ahead to a positive future based on existing local business and the return of inbound international customers.

We pride ourselves on personal service, with a strong focus on customer satisfaction. The company is on a firm financial footing and is ambitious to continue to grow in the coming years, offering plenty of opportunity to develop your skills and knowledge and take on more responsibility within a friendly and supportive team.

We maintain a small office in a beautiful listed building in Glasgow City Centre where most of the team are  based full-time. Please advise on applying if you wish to work remotely. We will consider this in particular circumstances, especially related to destination and sales knowledge outside of Scotland.

Current Vacancy: Tour Guide & Product Manager at McKinlay Kidd

This role offers an excellent opportunity for an experienced tour guide to develop their career into strategic and commercial travel and tourism management alongside occasional guiding. The expansion and development of McKinlay Kidd’s small group tour programme is a key pillar in the company’s future ambitions, and we are now seeking the right person to drive this forward. This is a permanent, full-time position, based in our office in central Glasgow as well as occasionally leading tours throughout Scotland.

Product Management

  • Building on knowledge gained from guiding tours, take responsibility for planning and implementing the expansion of McKinlay Kidd’s small group tour programme.
  • Analyse the needs of the market and product to design new and attractive itineraries, spanning the UK and Ireland.
  • Bring a commercial focus to ensure the overall programme is viable for the company and has strong customer appeal.
  • Brief and liaise closely with McKinlay Kidd’s existing team across sales, marketing and operations to ensure the tours are embedded as core product within the company.
  • Carry out product research and contracting specific to the tours programme.
  • Recruit, train and manage guides – whether freelance or seasonal employees – to deliver the annual tour programme.
  • Review feedback from customers, guides and business partners to ensure continuous improvement in the tour programme and excellent customer satisfaction.

Tour Guiding

  • Lead and guide 10-12 tours, each of approximately one week’s length, travelling by train, plane and mini-coach throughout Scotland between May and October 2022. This role is as tour leader/ step-on guide, not a driver.
  • Welcome members of each tour group and build rapport from the outset – ensuring the group gels, regardless of age/ nationality/ outlook.
  • Proactively attend to individual customer needs throughout the tour, accommodating these as far as possible within the group schedule.
  • Ensure the tour operates as described.
  • Demonstrate local knowledge and expertise when guiding throughout the tour, bringing stories, myths and legends to life for the group.
  • Plan ahead for group members eg making reservations for non-included meals or providing recommendations for free-time.
  • Liaise with accommodation, transport and excursion providers throughout the tour to ensure
  • Deal as far as possible on the spot with any issues arising – such as train delays/cancellations.
  • Alert the office immediately of any important issues arising during the tour that may impact customer health, safety or satisfaction.
  • Represent the McKinlay Kidd brand and company values throughout.

Starting Salary £25K-£30K, depending on experience plus company bonus and benefits

How to Apply

Please email Zoe Davidson, General Manager, [email protected], explaining what attracts you to working for McKinlay Kidd and describing your favourite place in the UK or Ireland.

 

The Role: Travel Sales Advisor at McKinlay Kidd

We are seeking reliable, calm and professional people to join our dedicated sales team on a full-time basis.

You believe that a holiday in the UK and Ireland can be just as good as one abroad. You are likely to have good knowledge of the geography of Scotland – and potentially England, Wales and Ireland.

While experience in tailor-made travel sales is an advantage, we recruit primarily on attitude and aptitude. This role may suit a recent graduate or returner who is keen to learn and develop their skills.

Ideal candidates have natural sales skills, a strong customer service focus, excellent attention to detail in both literacy and numeracy, and relish the challenge of working as part of a passionate team. You will be a skilled communicator, computer literate and a fast learner.

The core team is based in our office in central Glasgow.  We will consider remote-working for experienced candidates with specific destination knowledge. We may be able to accommodate flexible working hours, depending on the role. Occasional evening and weekend working is likely to be required at peak times.

Starting salary up to £25K depending on experience plus company bonus and benefits.

How to Apply

Please email Zoe Davidson, General Manager, [email protected], explaining what attracts you to working for McKinlay Kidd and describing your favourite place in the UK or Ireland.

 

Speculative Applications

If you are an experienced travel professional whether in sales, marketing, product or commercial development, and believe you could make a significant contribution to the company’s future growth, please get in touch speculatively by sending your CV and covering letter to Zoe Davidson, General Manager, [email protected].

McKinlay Kidd Ltd
6/1 The Hatrack
144 St Vincent Street
Glasgow
G2 5LQ

Tel: 0141 260 9260

 


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