Join our Team
Do you share our passion for tailor-made travel throughout the UK & Ireland? Read on for fantastic opportunities to join our team.
Sales Support
An opportunity has arisen for an individual to join the thriving McKinlay Kidd team in a Sales Support role. This would be ideal for a recent graduate who is looking to grow their experience in the travel industry or someone looking to embark on / make a move into a career in travel.
Summary
We are looking for a motivated and friendly individual for this customer-facing job. You will work closely with the sales team, liaising with customers over the phone and email to gain enquiry information which will be passed on to one of our travel advisors.
You will be the first point of contact for customers, enquirers and other inbound contacts to McKinlay Kidd. You will listen carefully and accurately record information, then respond or pass on to colleagues. You will therefore play a crucial role in first impressions and customer service, including answering initial questions and ensuring an appropriate response.
Skills and Experience
- Fluent or native English speaker
- Excellent telephone manner
- Strong organisational skills and the ability to manage multiple tasks and priorities simultaneously
- Strong communication Skills
- Administrative experience and attention to detail
- Customer service focus
- Experienced in using technology and systems
- Good knowledge of the geography of Scotland plus ideally Ireland and the rest of the UK
- Belief that a holiday in the UK or Ireland can be just as good as one abroad
The Details
- This is a full-time role – Monday to Friday.
- Based in our office in central Glasgow.
- Up to £24,500
- Once experienced, participate in the 24/7 duty office rota to provide support for customers on holiday.
- We encourage and facilitate team members to experience our product.
Send your CV plus a covering email outlining what most interests you about the role and describing your favourite place in the UK or Ireland to Zoe Davidson, Managing Director, [email protected].
General Manager – Sales & Customer Experience
A rare opportunity to join the business in a senior role.
Summary
Organise, motivate and develop our team of tailormade travel advisors to achieve performance targets, including customer satisfaction.
Proactively contribute both strategically and practically to the senior leadership team to support the future growth and success of an entrepreneurial employee-owned business.
Showcase an impressive natural flair for customer centricity, ensuring we offer, and are able to deliver, the right holiday every time.
Demonstrate commitment to our company values by taking a one-company approach, being proactive and resourceful, taking responsibility, inspiring team members, colleagues, customers and business partners and always acting in a genuine manner.
Support the Managing Director on a day-to-day basis across all people and customer management areas of the business. Deputise for the Managing Director when required.
The Role
Inspire and actively mentor the team of travel sales advisors to meet and exceed weekly and monthly sales targets aligning with overall revenue and business targets.
Coach and develop the travel sales advisors to achieve their individual potential and proactively address any issues of under-performance.
Plan and manage resources efficiently across the sales team, including work rotas, to ensure business targets can be achieved.
Recruit, train and integrate new office-based and remote members into the sales team.
Analyse existing processes, systems and customer journeys and recommend/ introduce change where necessary to streamline and uplift performance.
Understand the impact of customer needs and trends in the market, and how these vary by source market, identifying how our solutions address them and where we can make improvements.
Gain in-depth knowledge about our customers and products, based on thorough analysis of customer feedback, performance and market data, in order to provide input to the setting of monthly and annual business targets and recommendations for continuous improvement.
Prepare accurate management information reports and forecasts for the Managing Director and Company Board.
Build and nurture relationships with colleagues, direct customers, travel trade and key business partners.
Identify opportunities to use technology or re-organise to improve processes across the sales team and the business in general.
Participate in the 24/7 duty office rota to provide support for customers on holiday.
Skills and Experience
- At least three years’ recent experience in leading, developing and motivating a sales team in a customer-centric, high-value consultative environment.
- Knowledge of lead management and customer journeys and supporting technologies.
- Track-record in contributing to the delivery of business success and exceptional customer service.
- Strong numeracy, analytical skills and commercial sense.
- Familiarity with forecasting, revenue management, margin analysis and P&Ls.
- Excellent communication and negotiating skills.
- Working knowledge of the geography of the UK and Ireland.
- A belief that a holiday in the UK or Ireland can be just as good as one abroad.
- A desire to contribute at a senior level to the success of a customer-focussed, employee-owned business.
The Details
This is a full-time role – generally Mon to Fri but evening and weekend duty cover will be required on a rota basis.
Based in central Glasgow.
Competitive salary to reflect experience and seniority.
We encourage and facilitate team members to experience our product.
How to Apply
Send your CV plus a covering email outlining what most interests you about the role and describing your favourite place in the UK or Ireland to Zoe Davidson, Managing Director, [email protected].
The Place
McKinlay Kidd is a award-winning domestic travel business. Established since 2003 years, we offer special-experience and tailor-made holidays throughout Scotland, Ireland, England, Wales and the Channel Islands, from road trips to small group rail tours. We are based in an office in a landmark building in central Glasgow.
We pride ourselves on personal service, with a strong focus on customer satisfaction. Our customers come from the UK and abroad – they are well-travelled and discerning.
The company offers plenty of opportunity to develop your skills and knowledge within the travel industry and take on more responsibility within an entrepreneurial yet friendly and supportive team.
In August 2024 the company transitioned to employee ownership.
Speculative Applications
Whether you are looking for a starter role or you are an experienced travel professional and believe you could make a significant contribution to the company’s future growth, please get in touch speculatively by sending your CV and covering letter describing your favourite place in the UK/ Ireland to Zoe Davidson, Managing Director, [email protected].
We are always on the look-out for reliable, calm and professional people to join our team on a full-time basis.
You believe that a holiday in the UK and Ireland can be just as good as one abroad. You are likely to have good knowledge of the geography of Scotland – and potentially England, Wales and Ireland.
We often recruit on attitude and aptitude rather than direct experience especially in sales, customer service and operational roles at a team level. You will be keen to learn and develop your skills in the travel industry.
Ideal candidates have natural sales skills, a strong customer service focus, excellent attention to detail in both literacy and numeracy, and relish the challenge of working as part of a passionate team. You will be a skilled communicator, computer literate and a fast learner.
The core team is based in our office in central Glasgow. We will consider flexible remote working for certain roles, depending on skills and experience. Occasional evening and weekend working is likely to be required at peak times and, once experienced, you will participate in the 24/7 duty office rota for customers on holiday.
McKinlay Kidd Ltd
6/1 The Hatrack
144 St Vincent Street
Glasgow
G2 5LQ
Tel: 0141 260 9260
Holidays made differently in Scotland, Ireland, England & Wales
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