Join our Team

• Processing supplier payments in line with terms of business
• Monitor overdue balance payments and trouble shoot as required
• Handle all travel agent invoicing, payment and reporting
• Monitor and problem solve low margin bookings
• Log corporate card payments to suppliers and process customer refunds
• Champion systems fault resolution and improvement projects with the Operations Manager
• Oversee the accurate set up of inventory and pricing onto our booking system
• Work with and support the Finance Director in setting up new systems, reconciliation of accounts, provide the information needed to produce management accounts and idea generation.

The involvement in so much of the finance operations means that this role offers career progression with a clear route to Finance Manager for the right candidate.

This is a full time, permanent position based on a 37.5 hour working week within our office Monday to Friday opening hours. Occasional overtime may be necessary at peak times.

Once settled in, you will also take your turn to cover the 24/7 duty rota for customers on holiday. Our office is based in central Glasgow.

We operate an annual-wide bonus and encourage and facilitate team members to visit and experience our destinations and product. Benefits includes company pension.

Salary on offer – £25,000 to £28,000 dependent on experience

Send your CV plus a covering email outlining what most interests you about the role and describing your favourite place in the UK or Ireland to Zoe Davidson, Managing Director, [email protected].

Inspire and actively mentor the team of travel sales advisors to meet and exceed weekly and monthly sales targets aligning with overall revenue and business targets.

Coach and develop the travel sales advisors to achieve their individual potential and proactively address any issues of under-performance.

Plan and manage resources efficiently across the sales team, including work rotas, to ensure business targets can be achieved.

Recruit, train and integrate new office-based and remote members into the sales team.

Analyse existing processes, systems and customer journeys and recommend/ introduce change where necessary to streamline and uplift performance.

Understand the impact of customer needs and trends in the market, and how these vary by source market, identifying how our solutions address them and where we can make improvements.

Gain in-depth knowledge about our customers and products, based on thorough analysis of customer feedback, performance and market data, in order to provide input to the setting of monthly and annual business targets and recommendations for continuous improvement.

Prepare accurate management information reports and forecasts for the Managing Director and Company Board.

Build and nurture relationships with colleagues, direct customers, travel trade and key business partners.

Identify opportunities to use technology or re-organise to improve processes across the sales team and the business in general.

Participate in the 24/7 duty office rota to provide support for customers on holiday.

• At least three years’ recent experience in leading, developing and motivating a sales team in a customer-centric, high-value consultative environment.
• Knowledge of lead management and customer journeys and supporting technologies.
• Track-record in contributing to the delivery of business success and exceptional customer service.
• Strong numeracy, analytical skills and commercial sense.
• Familiarity with forecasting, revenue management, margin analysis and P&Ls.
• Excellent communication and negotiating skills.
• Working knowledge of the geography of the UK and Ireland.
• A belief that a holiday in the UK or Ireland can be just as good as one abroad.
• A desire to contribute at a senior level to the success of a customer-focussed, employee-owned business.

This is a full-time role – generally Mon to Fri but evening and weekend duty cover will be required on a rota basis.

Based in central Glasgow.

Competitive salary to reflect experience and seniority.

We encourage and facilitate team members to experience our product.

Send your CV plus a covering email outlining what most interests you about the role and describing your favourite place in the UK or Ireland to Zoe Davidson, Managing Director, [email protected].