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Flexibility, Reassurance & Guarantee

Updated 20/12/2021. Originally Posted 09/07/2020.

We want you to be able to book with McKinlay Kidd with confidence, while recognising that current times are uncertain. That’s why we have introduced the following policy offering reassurance and reinforcing our value for money guarantee. This policy applies to new bookings made after  9th July 2020.

Full Flexibility Up To Eight Weeks Before Departure

For new bookings made after 9th July 2020, if you need to postpone your trip to a later date for any reason, we will do this for you free of charge on one occasion providing:

  • You advise us eight or more weeks in advance of the departure date
  • You provide us at that time with your new travel dates
  • You are not requesting any significant changes to the trip
  • Your new date of travel is before 31st December 2022 for tailor-made and self-guided trips or before 31st December 2023 for scheduled small group guided tours

If Covid-19 specifically impacts your plans near to the departure date, for example if you or someone in your party tests positive or has to self-isolate or if restrictions are imposed in your local area meaning you are not permitted to travel for the start of your trip, contact us immediately and we will do our best to rearrange your trip for you for travel up to 31st December 2022. We may have to charge for certain services as per our terms and conditions due to cancellation by you at short notice and will make you fully aware of this but we will do our best to minimise such charges in co-operation with our suppliers.

If you are unable to travel to the destination for reasons non-specific to the destination, for example Covid-19 restrictions local to your home or blanket advice by your government not to travel, then we will offer to postpone your trip as above or provide you with a credit to use against a future trip for travel by 31st December 2023.

If it is not possible for us to rearrange the trip or if you do not accept the alternative we offer, we will provide you with a cancellation invoice in accordance with our terms and conditions for you to make a travel insurance claim.

Refunds

If restrictions relating to Covid-19 are imposed at the destination of your trip resulting in significant changes which mean we cannot fulfil your holiday on the dates you have booked, we will offer you an alternative of equivalent or higher value if possible or a free postponement. If this is not acceptable, you are entitled to a full refund within 14 days. This situation applies, for example, if your destination is Scotland and the Scottish Government were to impose restrictions on overnight visitors in the area you are due to visit covering the time of your trip.

Value for Money Guarantee

For bookings moving by more than a year from the original departure date, we may have to apply increases in-line with our costs and will advise you of this as far in advance as possible, at least eight weeks prior to departure.

We continue to offer our McKinlay Kidd value for money guarantee. All our holiday prices include a service charge of £9 per person per night towards the costs we incur in researching, planning and designing your holiday. We guarantee to refund this service charge if you believe that arranging your holiday through McKinlay Kidd has not met your expectations for value. All we ask is that you write to us within seven days of your return and explain your reason for claiming the refund. This will ensure that we can improve the experience for all our future guests.

Financial Protection

McKinlay Kidd is a bonded tour operator – your holiday and money are fully protected in line with prevailing legislation.

Reassurance

McKinlay Kidd has been established since 2003 and is still owned by the founders, Robert Kidd and Heather McKinlay, working with an experienced, talented and professional team. Covid-19 has brought emotional and financial challenges beyond anything we could have envisaged when we started the business. Your health and safety is paramount and it is a condition that our business partners sign-up to the Covid-19 “Good to Go” scheme or an appropriate equivalent.

At McKinlay Kidd we make things personal and pride ourselves on customer service and satisfaction – an approach reflected in our independent reviews and awards.

Thanks to our prudent stance over the years, we have the resources and stability to come through the turmoil and look ahead positively. We owe particular thanks to our customers, past, present and future, for supporting us in doing what we do best – helping you to see Scotland, Ireland, England and Wales differently.

We look forward to welcoming you in future.

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Speak to us 0141 260 9260

UK office hours

  • Mon-Fri: 8:30am – 6:00pm
  • Sat: 10am – 3:30pm
  • Sun: closed

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